At Deco World – Artificial Flower, customer satisfaction is our priority. Due to the nature of artificial décor products, we follow a strict return and refund policy to maintain product quality and hygiene.

Important Reminder

• No refunds during sales: Products purchased during sale or promotional periods are non-refundable.
• No order cancellations: Orders once placed cannot be cancelled under any circumstances.
• Unboxing video required: A clear unboxing video is mandatory to raise any complaint. Claims without video proof will not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping charges. Please retain courier proof, as we are not liable for lost or misplaced returns.

Refund Process

• Refunds are only applicable in case of damaged or defective items.
• Once approved, refunds are processed within 7–10 business days.
• Sale and promotional items are final and non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery at support@decoworld.com with clear photos and an unboxing video. We will arrange a replacement or suitable solution.

Contact Us

For any refund or return-related queries, reach out to us at support@decoworld.com. Our support team is always here to help 🌼